Remixel Help
Support for Remixel on macOS
Remixel is a local-first macOS generative visuals app built around a control window, a separate canvas window, and Settings. This page covers the fastest way to reach support, common troubleshooting topics, permission guidance, and the details that make bug reports actionable.
Common Topics
Troubleshooting people most often ask about
Start here before sending a report. These topics cover the most likely setup issues for permissions, windows, capture sources, and the required OpenAI-backed remixing flow.
- •Check other displays or Spaces first if the canvas seems missing.
- •Make sure you are looking at the correct window for controls versus the live canvas.
- •If window placement looks stale after a display change, relaunch Remixel and reopen your scene.
- •Re-select the folder in Remixel if files moved, the drive was remounted, or the folder path changed.
- •If the media lives on external storage, confirm the drive is mounted before reopening the scene.
- •After granting or re-granting access, retry the scene input so macOS refreshes the available files.
- •For microphone-driven visuals, confirm Remixel has Microphone permission.
- •If you enable app or system audio capture, macOS may also require Screen and System Audio Recording permission before Remixel can browse or capture app audio.
- •After granting access, retry the input source so macOS refreshes the available devices.
- •Check Photos access in System Settings if importing still fails.
- •If a save-to-Photos action does not complete, verify Remixel can add to your library.
- •Keep source media local if you are testing with private material and only share it when support asks.
- •Note which scene or visual lane was active when the issue happened.
- •Confirm whether OpenAI account sign-in was connected and whether that OpenAI subscription was active.
- •If the problem is scene-specific, include the prompt or content only if you are comfortable sharing it.
Austen Allred
kelly@bloomtech.com
Include a short subject line that says whether this is a support question, bug report, or license request.
Copyright 2026 Austen Allred
- App
- Remixel for macOS
- Bundle ID
- com.kellyclaudeai.remixel
- Platform
- macOS 14+
- Core setup
- Control window, separate canvas window, and Settings
- Creative modes
- Assistant-guided creation and editing, audio-reactive scenes, photo inputs, and local folder media
- Rendering
- WGSL on a native macOS graphics pipeline
Permissions Help
What Remixel asks for and why
Remixel requests access only for the feature you choose to use. If a permission changes while the app is open, retry the feature after granting access so macOS can refresh the available devices, folders, and libraries.
- •Your Remixel app version and macOS version.
- •Which scene and input mode were active: assistant, audio-reactive, photos, local folders, or app/system audio capture.
- •Whether the issue happened in the control window, the canvas window, or Settings.
- •The exact steps needed to reproduce the issue from a clean launch if possible.
- •Whether macOS permissions for Folder access, Microphone, Photos, or Screen and System Audio Recording were granted.
- •A screenshot, short screen recording, or crash report if one is available.
Remixel depends on OpenAI account sign-in for remixing and scene-combination workflows. When you contact support, note whether the account was connected and whether the OpenAI subscription was active.
Prompts and related account handoff are processed after you complete OpenAI account sign-in in your browser and trigger one of those workflows.
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